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Utilities / Water FAQs
What if I break the valve turning off the water?
If you turn the water on or off and cause damage to the city valve you will be charged $150.00 for the valve replacement. Please call day or night to turn on or off your service . We have a service person on call day or night for this service. Please call (806)669-5810.
According to the City of Pampa adopted 2003 International plumbing code section 606.1. (The customer must provide a valve on their service line past the meter to be used to isolate the customer water service.)
Category: Public Works
Can you change my billing due date on my water bill?
Not at this time. The City is divided into 4 Billing Cycles and they have a specific date they are billed and date each Billing Cycle is due.
Category: Public Works
Do I need a backflow preventer on my lawn irrigation?
Yes you do, there are all sorts of contaminants lurking in your soil that can and will make you sick even to the point of death. Contaminates in the soil can find their way back into the water supply. Therefore, the City code requires a backflow preventer on each irrigation meter.
Category: Public Works
Do you charge us a fee to transfer our services to another house?
No there is no transfer fee but any outstanding bill must be paid prior to transferring.
Category: Public Works
How do I report a street light problem?
Most of the street lights in town are maintained by Excel Energy. If it's a traffic light call Dispatch at (806)669-5707.
Category: Public Works
How often is my meter changed out and why am I not notified when my water service is turned off when the meter is being replaced?
We have a 10 year meter change out program. As a part of our standard operating procedure we do take steps to insure that water is not being used before we turn the water off.
Category: Public Works
If there is a leak on the valve in the meter box am I being charged for the water?
No, you are not charged for this water because it isn't going through the meter.
Category: Public Works
When will my garbage be picked up?
Please call the Landfill at (806)664-1078 or visit the Sanitation Department website.
Category: Public Works
Where does the City water service responsibility end and the customer's begin?
The City's responsibility ends on the back side of the meter connection which is the opposite of the meter valve. After the water goes through the meter it becomes the customer's water.
Category: Public Works
Who do I call before I dig?
Call (800)DIG-TESS/(800)344-8377. The Texas law says you must call before you dig and if you don't call for spots and damage an underground facility, you will be billed for the damages. The hidden hazards of pipelines in close proximity or under your property could be dangerous and deadly. Please call at least 2 business days but not more than 2 weeks before you dig.
Category: Public Works
Who do I call for sewer and water service line locations?
Please call the water office (806)669-5810 for water and sewer main locaters. We will spot the City water main and the sewer main at no charge. We are not able to mark your lines on your property just the mains in the alley.
Category: Public Works
Who do I contact for a strong chlorine odor in the water?
You need to contact the water plant at (806)669-5830.
Category: Public Works
Who should I contact with questions about leaks/problems with my water service?
Contact the Water Department at (806)669-5810 regarding water problems/leaks.
Category: Public Works
Who should I contact with questions about problems with my sewer service?
Contact the Water Department at (806)669-5810 regarding sewer chokes or leaks in the City mains. They will dispatch us by radio.
Category: Public Works
Why are paint marks and flags in my alley?
The markings in your alley may be for buried services, such as gas, sewer, water, cable, or telephone. It could be that the City has marked service lines for repair.
Category: Public Works
